Self Storage Units in Minneapolis, MN, on 2547 5th St NE

I have used this Acorn on 3 different occasions over the span of 8 years. I am always pleased with the staff and their assistance. I know my belongings are safe and secure. I know I will be help by pleasant people. I will always return for any storage need!

I never had issues here, in contrast to national chains. Jody even worked with me when I was a few months behind. It is expected that they will raise rates but national chains raised rates almost 2x. With storage companies stick with local.

Great customer care skills . Attentive to customers questions and concerns . Fare rates for rental of units and decent first month rental deals .

I rented a uhaul van 2 different times from this location and both times went smoothly. The shop and the workers appear to be very organized. The only issues I had were with the uhaul app itself, but not with this location or the workers.

Affordable Storage costs and then I found out that they even offer you hard trucks very helpful staff. Charles

Friendly staff. Reasonable rates for climate controlled spaces. I’m a night person, so it’s important to note that the PIN code controlled gates and building doors won’t let you IN after 10:00PM (or maybe 9:59) but you can get out anytime. So if you get your car in, get in the building then bring your own high quality door jam to keep the building door open you can take as much time as you want to unload and Tetris your stuff into the space to your hearts content.

We arrived at noon to pick up our reserved cargo van and the person who had checked it out before us had not returned with it. Monique called them and left a very professional message. I then noticed a bigger truck with a ramp and asked if we could have that instead. She said the price was $29.99. Plus $14 insurance and 0.79/mile. We also had to top up. The rental was for 24 hours, but we could return it at a set time, even if it was after hours. This is a nice setup because they allow you to drop off the trucks after hours, tell you where to park it and not park it and it's not like other locations (looking at you Reddi Rents in Hiawatha!) where you can't just drop off a truck, they make you drive it at 7am the next morning to deliver it to them in person. Such an inconvenience, really! This Acorn location was conveniently located, very reasonable, the truck was clean and serviceable and the customer service was on point. Not to mention, it's a pretty decent price! Final price included an environmental fee and tax and it all came to ~$57.

Been using them foe several months. It's a secure, clean, and affordable option if you need a storage space.

Very helpful service when I was in a pinch and needed a truck day-of, and cheaper than they quoted after returning vehicle.

They are provided good customer service.

Harold is the absolute best! He grumbles a bit...lol, but secretly I think he just likes the attention. He's very patient and helpful and knows his job well. Ask for him when you get there!

great deal for the size i wanted... the man working the desk was super friendly and helpful & really made the experience a pleasant one.

Clean, love the drive through and the security

I have rented storage space at different times over the last decade with this company. I'm always pleased with the prompt customer service and their professionalism when I have questions or concerns. Thank you Jody and the staff at Acorn Mini Storage.

Super secure. Easy access.

Super secure. Easy access.

Great storage! Great staff! Best in town!

Been there twice...outstanding

Experienced staff very helpful always willing to help. It's been a blessing.

Experienced staff very helpful always willing to help. It's been a blessing.

Nice hidden place, safe and very accommodating to your needs.

Nice to know you can move your belongings in the middle day or night

This is a really nice place to storage ur stuff and the worker there is really friendly x3 I liked it

Appears secure. Stored my RV. Only issue was they had turned off my code after I gave notice I was vacating but before I actually did. (10 day notice is required.). Had to spend some time getting them to fix that so I could leave. Otherwise all good.

As far as storage units go, it's great.

Great place to store your belongings

Great customer service. Fast and efficient.

Staff were super helpful and informative, I forgot her name but she was really nice and personable. Only complaint is that the wood fence seems to be regularly broken down at night and people sneak in. Also the door to get inside doesn't completely latch shut so that is kinda scary.

Staff were super helpful and informative, I forgot her name but she was really nice and personable. Only complaint is that the wood fence seems to be regularly broken down at night and people sneak in. Also the door to get inside doesn't completely latch shut so that is kinda scary.

If you are looking for help ask for Dan, there was a condescending bitter old white lady at the front that was ZERO help. I urge her to learn to talk to others with respect, if she’s having trouble maybe she should find a different job just putting it out there. The other worker with the nose piercing was super kind so I appreciate them.

Some technical glitches with computer but ok due to covid I got a free pen..

Counter rep said I would be charged less if I used mobile check in. After my move I received u haul invoice which was right. But I couldn't pay because acorn put a pending charge of $138 on my CC. Pending charges should just be use of truck ($19.99) plus any use of equipment and the estimated mileage that you (driver) configured for driving. Nothing more. & I have read more reviews about acorn claiming equipment from uhaul isn't there responsibility for upkeep. Come on that is bull you are a subsidiary for uhaul and are responsible for rental of their equipment. I wouldn't recommend them for moving at all. You'd be better just going to uhaul directly.

Helpful people at the front desk, but HO-LY COW — SO MUCH MORE EXPENSIVE than other, bigger/newer storage options nearby. People, do yourselves a favor and compare prices before you sign on! So crazy for such an old facility. I took my business elsewhere and got a much bigger unit, in a nicer facility, for a lot less money. Word to the wise.

The walls between the units are a single sheet of metal screwed in by screws. My neighbor unscrewed the panels and stole my stuff. Management tried to blame me, for having the wrong lock, which was irrelevant because they came through the wall. Also, I had a pad lock instead of a cylinder because when they drilled the last guy's lock they broke the hasp, which they said they'd fix but didn't. Eventually they admitted that they've had this problem before. At first they refused to review the cameras because it was too much work. Then they said there was no camera facing my unit. It took months and new managers for them to even try. Also, the place is infested with rodents and their poop. The public storage nearby is cheaper, better lit, and climate controlled.

The Joy lady is trying to do a man's job let the men cut locks you just waist people time and money no refund for your neglect no wonder ? why it's a different manager every year!

Here’s a more professional version of your statement: I am writing to express my concerns about the behavior of the manager at this Mini Storage facility, Jody. During my recent visit to store items in the unit I had reserved, I was professionally greeted by an African American employee who appeared to be new, as he had a few clarifying questions. However, despite his polite demeanor, Jody refused to assist him, even though it would have only required her to walk a short distance. Her tone was unnecessarily harsh and dismissive, conveying an unprofessional and disrespectful attitude. As a white male and a nurse practitioner in psychiatry, I found this interaction highly troubling. The way Jody spoke to her colleague was not only unprofessional but also carried undertones of racial bias, which is completely unacceptable. I was so dissatisfied with the experience that I voiced my concerns and informed her that I would be taking my business elsewhere. I strongly urge Acorn Storage to address this situation, as no customer should have to witness such inappropriate behavior, and no business should condone it. I will not support an establishment that allows individuals with such unprofessional conduct to remain in a leadership position.

they constantly raise your fee I'm up to $66 was $46 im vacating

I visited this location to rent a Cargo Van and customer service was not good! The woman at the cash register was very rude and unpleasant! When I arrived at the store she didn’t smile one time and her tone of voice was unfriendly. When I dropped the Cargo Van off there was a small empty paper bag left in the back of it. She made a point to tell me, “Make sure to clean out the back of the truck because I could have charged you”! As she walks back inside the store holding the empty bag above her head. It wasn’t the comment it was how she said it, very cold and mean! I’ll never come back to this location again.

I had to delete my review from a month ago. I gave them 4 stars. Dropped it to 1 now that we've experienced the poor attitude of the staff. Also, the ridiculous price jumps as the rent increases kept coming. When my wife called to inform them that she had cleared out the last of our stuff and were vacant from the unit, the manager Jodi decided to try the tough-guy routine and that didn't fly with us. With the limited entry times, I'd suggest finding other alternatives. Acorn would only be a last ditch resort, in my opinion.

Had an absolutely terrible experience with their 20' Uhaul truck. After completing a long day of moving, we took the truck to a nearby gas station at about 9:30pm to refill the tank before returning the truck. After putting gas in, the truck wouldn't start!! I called Uhaul roadside assistance and they initially encouraged me to attempt to jump the battery myself. After that didn't work, they sent a roadside contractor to jump the battery. After that didn't work, they told me it had to be towed. At this point, we've been stranded at this gas station for almost 1.5 hours and it's 11pm. They are telling me I need to stay with the truck, even though their negligence in maintenance and inability to have the issue quickly resolved caused this issue. They told me the tow truck would be there in 30 minutes. 45 minutes later it's still not there and it's getting close to midnight. Eventually the tow truck comes and tows it to the nearest Uhaul around midnight and we are able to FINALLY go home. Cherry on top? I get billed $400 five days later because their systems say I never returned the truck (or returned it to the wrong location). The roadside folks and the impromptu drop-off location never informed the original pickup/drop-off location of what happened. I now have to spend time on the phone being passed from support person to support person (customer service, scheduling, and the pickup location) to get the charge reversed. Overall a horrible experience. Very little done to apologize or make it right. Will never use Uhaul again and I will eagerly tell this story to anyone who will listen.

Staff is rude.! I requested a printed sheet with price and dimensions, "did you look it up on line? we don't do price sheets" Ok, i'll take my business elsewhere.

Bad management, bad customer service, don't pay for unit online go in person and don't buy prior to the 1st of the month as you will not get your 30 days free.

We have restrictions and can only b there from a certain period of time each day and don't even have the time to move our stuff out due to the restrictions or even go threw our stuff to get what we need been paying for over a year with restrictions sucks

Very shady with people doing business out of lockers. Violent people at that.

Steer clear. Terrible management and false advertising. After initially reading (what I've found to be 100% fraudulent) claims on their website of "State of the Art" security I went ahead and got a storage locker at Acorn in Northeast.. I got a heated space in an interior building. So, people would have to enter not only passcode protected fences and outer gates, but also reinforced inner doors into an interior heated building. But what do you know, my entire space was robbed of over $4000 worth of gear. What's worse, it turns out they don't have cameras in the interior buildings, the locks they gave us when we signed up were very cheap and easy to break (by their own admission), their outside cameras were conveniently turned off the night of the break in.. and basically Acorn had absolutely nothing to say to help the matter. The manager said there has been a series of break ins at this location which is all public record.. yet they don't up their security. I've seen 'friends' of workers routinely behind the desk, making me wondering what other kinds of people have access to the grounds. Basically, Acorn is guilty of false advertisement. If you proceed with acorn, make sure you have insurance.

Front desk ladies were very rude... Not professional at all if you can find another storage place that has 24 access I would suggest go there....

Because I have another storage unit here in my name and last time I went to it, I got harassed by one of the people that here. They accused me and my boyfriend of OUTRAGEOUS things. They had NO idea what they were talking about.VERY NOSY AND RUDE STAFF MEMBERS.

Steer clear. Terrible management and false advertising. After initially reading (what I've found to be 100% fraudulent) claims on their website of "State of the Art" security I went ahead and got a storage locker at Acorn in Northeast.. I got a heated space in an interior building. So, people would have to enter not only passcode protected fences and outer gates, but also reinforced inner doors into an interior heated building. But what do you know, my entire space was robbed of over $4000 worth of gear. What's worse, it turns out they don't have cameras in the interior buildings, the locks they gave us when we signed up were very cheap and easy to break (by their own admission), their outside cameras were conveniently turned off the night of the break in.. and basically Acorn had absolutely nothing to say to help the matter. The manager said there has been a series of break ins at this location which is all public record.. yet they don't up their security. I've seen 'friends' of workers routinely behind the desk, making me wondering what other kinds of people have access to the grounds. Basically, Acorn is guilty of false advertisement. If you or someone you know has also been robbed at Acorn, please let me know as we are currently preparing a legal filing.